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License Problem Diagnostics

License Problem Diagnostics

Jun 25, 2020

Problems

  • Installation ID all zeros

  • Installation ID changes each run

  • Crash on license check

  • The license won’t install

Step-by-step guide

  1. Navigate to your Imatest INI directory.

  2. Edit the imatest-v2.ini file with a text editor.

  3. Under the [imatest] section, add the line

    license_debug = 1

    If the [imatest] section does not exist, create one. 

  4. Save the INI file.

  5. Attempt to start Imatest.

  6. Send the *.log in the Imatest License Directory to Imatest support by attaching the results to your support ticket or emailing support@imatest.com.

  7. Turn off license debugging mode by changing the license_debug line to

    license_debug = 0



This utility is only available to builds in 2019 or later. This includes 2020.1, 5.2, 5.1.18 and above

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