License Problem Diagnostics

Owned by Henry Koren
Last updated: Jun 25, 2020
1 min read

Problems

  • Installation ID all zeros
  • Installation ID changes each run
  • Crash on license check
  • The license won’t install

Step-by-step guide

  1. Navigate to your Imatest INI directory.
  2. Edit the imatest-v2.ini file with a text editor.
  3. Under the [imatest] section, add the line
    license_debug = 1
    If the [imatest] section does not exist, create one. 
  4. Save the INI file.
  5. Attempt to start Imatest.

  6. Send the *.log in the Imatest License Directory to Imatest support by attaching the results to your support ticket or emailing support@imatest.com.

  7. Turn off license debugging mode by changing the license_debug line to

    license_debug = 0


This utility is only available to builds in 2019 or later. This includes 2020.1, 5.2, 5.1.18 and above