Licensing Errors: Quick Fix

Owned by Lexi Irwin
Last updated: Oct 02, 2024
1 min read

If the error you are seeing appears to be related to your license and/or installation and you cannot find a solution for it in this section of the KB…

Or, you found a solution for the error you are seeing and it linked you back here…

Please do the following:

  1. Close out of Imatest

  2. Update the [imatest] section of your INI file to include the entry license_debug = 1.

    1. If needed, here are instructions to help with this: INI File Default Location.

  3. Delete the .lic file from:

    1. Mac: /Library/Application Support/Imatest

    2. Windows: C:\ProgramData\Imatest\license

    3. Linux: /var/lib/imatest

  4. Restart your computer

  5. Re-try the activation

 

**NOTE: ProgramData and AppData are hidden folders. Instructions on how to view hidden files on Windows can be found here: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5.

 

If this does not fix things, please send us any log files located at:

  • Mac: /Library/Application Support/Imatest

  • Windows: C:\ProgramData\Imatest\license

  • Linux: /var/lib/imatest

and

  • Mac: /Users/<user>/Library/Application Support/Imatest

  • Windows: C:\Users\<user>\AppData\Roaming\Imatest

  • Linux: ~/.imatest

along with your license number and the error message you are seeing, and we will look into it further.