Licensing Errors: Quick Fix

Owned by Lexi Irwin
Last updated: about 5 hours ago
1 min read

If the error you are seeing appears to be related to your license and/or installation and you cannot find a solution for it in this section of the KB…

Or, you found a solution for the error you are seeing and it linked you back here…

Please do the following:

  1. (24.2+ Only) Open the console in the Imatest main window, then click and hold the question mark button in the upper right corner until it turns red (this turns on extra log outputs).

    image-20250107-231812.png

  2. (All versions) Close out of Imatest

  3. Update the [imatest] section of your INI file to include the entry license_debug = 1.

    1. If needed, here are instructions to help with this: INI File Default Location.

  4. Delete the .lic file from:

    1. Mac: /Library/Application Support/Imatest

    2. Windows: C:\ProgramData\Imatest\license

    3. Linux: /var/lib/imatest

  5. Restart your computer

  6. Re-try the activation

 

**NOTE: ProgramData and AppData are hidden folders. Instructions on how to view hidden files on Windows can be found here: View hidden files and folders in Windows - Microsoft Support.

 

If this does not fix things, please send us any log files located at:

  • Mac: /Library/Application Support/Imatest

  • Windows: C:\ProgramData\Imatest\license

  • Linux: /var/lib/imatest

and

  • Mac: /Users/<user>/Library/Application Support/Imatest

  • Windows: C:\Users\<user>\AppData\Roaming\Imatest

  • Linux: ~/.imatest

along with your license number and the error message you are seeing, and we will look into it further.