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Problems

• Installation ID all zeros
• Installation ID changes each run
• Crash on license check
• The license won’t install

Solution

The License Advisor can help to diagnose problems with the Imatest license activation system.

Using an installer built in 2019 or later, you can enable license diagnostics mode by editing your Imatest INI

windows: ~\Library\Application Support\Imatest\imatest-v2.ini
mac: %APPDATA%/imatest/imatest-v2.ini
linux: ~/.imatest/imatest-v2.ini

and setting:

[imatest]
license_debug = 1. 

Then attempt to run the program.

The output will be appended to a *.log file in your licensing directory (C:\ProgramData\Imatest\license on Windows, /Library/Application Support/Imatest on Mac). 

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Step-by-step guide

1. Navigate to your Imatest INI directory.
2. Edit the imatest-v2.ini file with a text editor.
3. Under the [imatest] section, add the line

   
   

   Code Block
   language text
   license_debug = 1

   
   

   If the [imatest] section does not exist, create one. 
4. Save the INI file.
5. Attempt to start Imatest.

6. Send the *.log in the Imatest License Directory to Imatest support by attaching the results to your support ticket or emailing support@imatest.com.

7. Turn off license debugging mode by changing the license_debug line to

   Code Block
   language text
   license_debug = 0

   
   

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