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Problem

The level (brightness) and/or color temperature of an Imatest Lightbox or Light panel are not responding to Lighting Control commands. The following lines might display repeatedly in the Imatest Log Window:

Unable to write command to light.
No message received from lightbox.

Solution

  1. Make sure the lightbox is plugged in and turned on.
  2. Make sure the lightbox drivers are installed. (Install lightbox drivers if needed and restart computer.)

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