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Solution:

This error indicates network connection problems when trying to talk to our licensing servers. To access the Imatest license server, please consider the suggestions below:

  1. Try to access to the IP addresses on this page.

    1. If you cannot reach either of these, there is definitely something on your machine that is blocking the connection (e.g. safety protocols/firewall, lack of internet, etc.).

  2. If you have an internet connection, but cannot access the IP addresses given on the page linked above, try setting up a proxy server to route through instead.

  3. If you do not have an internet connection, or the proxy server does not work, use our offline activation option.

    …

  4. If none of these options work for you, please do the following:

    1. Close out of Imatest

    2. Update the [imatest] section of your INI file to include the entry license_debug = 1.

      1. If needed, here are instructions to help with this: How To: Find Your Default INI File.

    3. Delete the .lic file from:

      1. Mac: /Library/Application Support/Imatest

      2. Windows: C:\ProgramData\Imatest\license

      3. Linux: /var/lib/imatest 

    4. Restart your computer

    5. Re-try the activation

    6. Upon getting the error, send us any log files located at C:\ProgramData\Imatest\license and C:\Users\<user>\AppData\Roaming\Imatest, and we will look into this further.

    **NOTE: ProgramData and AppData are hidden folders. Instructions on how to view hidden files on Windows can be found here: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5.

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