Problems
- Installation ID all zeros
- Installation ID changes each run
- Crash on license check
- The license won’t install
Solution
The License Advisor can help to diagnose problems with the Imatest license activation system.
Using an installer built in 2019 or later, you can enable license diagnostics mode by editing your Imatest INI
windows: ~/Library/Application Support/Imatest/imatest-v2.ini
mac: %APPDATA%\imatest\imatest-v2.ini
linux: ~/.imatest/imatest-v2.ini
and setting:
[imatest]
license_debug = 1.
Then attempt to run the program.
The output will be appended to a *.log file in your licensing directory (C:\ProgramData\Imatest\license on Windows, /Library/Application Support/Imatest on Mac).
- Obtain the log file for your licensing issue
- Share the file with Imatest Support
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