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  1. This error indicates network connection problems when trying to talk to our licensing servers. To access the Imatest license server, please consider the suggestions below:

    1. Try to access to the IP addresses on this page.

      1. If you cannot reach either of these, there is definitely something on your machine that is blocking the connection (e.g. safety protocols/firewall, lack of internet, etc.).

    2. If you have an internet connection, but cannot access the IP addresses given on the page linked above, try setting up a proxy server to route through instead.

    3. If you do not have an internet connection, or the proxy server does not work, use our try using offline activation option.

      1. NOTE: Offline activation cannot be used with Floating Licenses.

Error Occurring on Deactivation:

  1. Please try offline deactivation

    If that does not work:

    1. Close out of Imatest

    2. Update the [imatest] section of your INI file to include the entry license_debug = 1.

      1. If needed, here are instructions to help with this: How To: Find Your Default INI File.

    3. Delete the .lic file from:

      1. Mac: /Library/Application Support/Imatest

      2. Windows: C:\ProgramData\Imatest\license

      3. Linux: /var/lib/imatest 

    4. Restart your computer

    5. Re-try the activation

    If the error still occurs, please send us any log files located at C:\ProgramData\Imatest\license and C:\Users\<user>\AppData\Roaming\Imatest, as well as the error message you are seeing, and we will look into it further.

    **NOTE: ProgramData and AppData are hidden folders. Instructions on how to view hidden files on Windows can be found here: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5.

Error Occurring with Floating License after computer has gone to sleep with Imatest open:

  1. Wait for internet connection to be established

  2. Close out of the error window and keep using Imatest as normal (no need to restart software)

**If none of these solutions work: Please follow the instructions linked here: Licensing Errors: Quick Fix