Page Comparison

Solution

Error Occurring on Activation:

1. This error indicates network connection problems when trying to talk to our licensing servers. To access the Imatest license server, please consider the suggestions below:

   1. Try to access to the IP addresses on this page.

      1. If you cannot reach either of these, there is definitely something on your machine that is blocking the connection (e.g. safety protocols/firewall, lack of internet, etc.).

   2. If you have an internet connection, but cannot access the IP addresses given on the page linked above, try setting up a proxy server to route through instead.

   3. If you do not have an internet connection, or the proxy server does not work,

      use our offline activation option.

      try using offline activation.

      1. NOTE: Offline activation cannot be used with Floating Licenses.

Error Occurring on Deactivation:

1. Please try offline deactivation

2. If that does not work, reach out to our Support Team for further assistance.

If you plan to re-activate Imatest on the same computer (with any license), you will most likely need to do the following first:

3. Delete the *.lic file located at:

   1. Mac: /Library/Application Support/Imatest

   2. Windows: C:\ProgramData\Imatest\license

   3. Linux: /var/lib/imatest 

4. Restart your PC 

Launch Imatest and re-try the activation

Error Occurring with Floating License after computer has gone to sleep with Imatest open:

1. Wait for internet connection to be established

2. Close out of the error window and keep using Imatest as normal (no need to restart software)

**If none of these solutions work: Please follow the instructions linked here: Licensing Errors: Quick Fix