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Problems

  • Installation ID all zeros
  • Installation ID changes each run
  • Crash on license check
  • The license won’t install

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Using an installer built in 2019 or later, you can enable license diagnostics mode by editing your Imatest INI

windows: ~/\Library/\Application Support/\Imatest/\imatest-v2.ini
mac:
%APPDATA%\/imatest\/imatest-v2.ini
linux:
 ~/.imatest/imatest-v2.ini

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[imatest]
license_debug = 1. 

Then attempt to run the program.


The output will be appended to a *.log file in your licensing directory (C:\ProgramData\Imatest\license on Windows, /Library/Application Support/Imatest on Mac). 

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  1. Obtain the log file for your licensing issue
  2. Share the file with Imatest Support

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