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Lexi Irwin

Lexi Irwin

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  1. Please try offline deactivation

  2. If that does not work:

    1. Close out of Imatest

    2. Update the [imatest] section of your INI file to include the entry license_debug = 1.

      1. If needed, here are instructions to help with this: How To: Find Your Default INI File.

    3. Delete the .lic file from:

      1. Mac: /Library/Application Support/Imatest

      2. Windows: C:\ProgramData\Imatest\license

      3. Linux: /var/lib/imatest 

    4. Restart your computer

    5. Re-try the activation

    If the error still occurs, please send us any log files located at C:\ProgramData\Imatest\license and C:\Users\<user>\AppData\Roaming\Imatest, as well as the error message you are seeing, and we will look into it further.

    **NOTE: ProgramData and AppData are hidden folders. Instructions on how to view hidden files on Windows can be found here: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5.Please follow the instructions linked here: Licensing Errors: Quick Fix