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1. Close out of Imatest

2. Update the [imatest] section of your INI file to include the entry license_debug = 1.

   1. If needed, here are instructions to help with this: How To: Find Your Default INI File.

3. Delete the .lic file from:

   1. Mac: /Library/Application Support/Imatest

   2. Windows: C:\ProgramData\Imatest\license

   3. Linux: /var/lib/imatest imatest

4. Restart your computer

5. Re-try the activation

If this does not fix things, please send us any log files located at:

• Mac: /Library/Application Support/Imatest

• Windows: C:\ProgramData\Imatest\license

• Linux: /var/lib/imatest

and

• Mac: /Users/<user>/Library/Application Support/Imatest

• Windows: C:\Users\<user>\AppData\Roaming\Imatest

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• Linux: /home/<user>/.imatest

along with the error message you are seeing, and we will look into it further.

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