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This error can occur with offline activation, even when our License Server shows that there are no current activations on the license. We are not exactly sure what triggers the error.

Solution

Do the following:

1. Close out of Imatest

2. Update the [imatest] section of your INI file to include the entry license_debug = 1.

   1. If needed, here are instructions to help with this: How To: Find Your Default INI File.

3. Delete the .lic file from:

   1. Windows: C:\ProgramData\Imatest\license

   2. Mac: /Library/Application Support/Imatest

   3. Linux: /var/lib/imatest 

4. Restart your computer

5. Re-try the activation

If this does not work, please send us any log files located at C:\ProgramData\Imatest\license and C:\Users\<user>\AppData\Roaming\Imatest, and we will look into this further.

**NOTE: ProgramData and AppData are hidden folders. Instructions on how to view hidden files on Windows can be found here: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5Please follow the instructions linked here: Licensing Errors: Quick Fix