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A module that formerly worked but now crashes can often be fixed by removing the section for the module in imatest-v2.ini (or in imatest.ini, multicharts.ini or rescharts.ini prior to Imatest 4.2). We show how to do this conveniently using the INI File Editor.

An error reporting window normally opens when a crash occurs. We recommend sending us the error report before applying the fix.

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Click on Send Error Report,

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enter your correct email address,

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then press Send.

Note that a screen capture of the window

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does not contain all the

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information we need to diagnose the problem.

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We encourage you to attach the image to an issue created on the Imatest Help Center. Having the image can make it easier for us to replicate and fix the error.

Note 1:  Please check to be sure the problem isn’t caused by a badly framed or badly photographed image. In such cases,
     (a) images that worked previously will continue to work, and
     (b) there may be some indication of the problem in the text preceding the error message.

Note 2:  Reinstalling the same build of Imatest rarely solves this type of problem, although downloading and installing the current build of the most recent version your license allows often helps. Go to www.imatest.com/support/download/, select the appropriate release and operating system, then click Download Upgrade.

Note 3:  All settings are stored in imatest-v2.ini, which can be opened for editing from the INI File Settings dropdown menu in the Imatest, Rescharts, Color/Tone Interactive, or Uniformity Interactive windows. imatest-v2.ini is compatible with non-Latin characters (Asian languages). Changes after Imatest 4.2 are described in INI file format changes in 4.2.

Note 4:  To help us prevent similar errors in the future, please send the error report. In most cases an Error reporting window (shown above) will appear. Follow the instructions, making sure to enter your correct email and a brief description of what you were doing. If the Error reporting window fails to appear you can click File, Copy current session, then attach the file to an Imatest Help Center issue. If you’ve closed and restarted Imatest since encountering the error, you can click File, Copy last session.

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